The company is the leader in real-time communications infrastructure
for Web meetings. The interactive multimedia communications services
meeting-enable the websites of the customers and partners. The services
enable end-users to share content and applications spontaneously in
a seamless environment with integrated audio, voice and video. These
services are delivered using our global network and scalable platform,
ensuring predictability, reliability and security
The Account Services Manager
(ASM) manages an account base by developing and maintaining long-term
customer relationships with executives, business contacts, key users.
The ASM identifies and develops opportunities to grow usage and revenue
within the base.
The ASM provides excellent customer service, as the
primary contact to customers. On a daily basis, the ASM responds to
customer questions and requests regarding the services to achieve
and maintain the highest levels of customer satisfaction.
The ASM encourages and
ensures service usage in each account by initiating contact, probing
for needs or issues that require attention, and developing usage plans
that ensure adoption. The ASM translates usage data and other reports
to the customer to assist in the decision-making of the customer's
additional service needs or requirements.
The ASM troubleshoots basic technical issues and resolves them for
the customer. As a standard practice, the ASM exercises sound judgement
within the defined procedures and practices to determine the appropriate
action to resolve or escalate customer issues.
- Excellent and proven
customer service skills and ability to build rapport with customers.
- 1-2 years technical
- Account management
experience in large account base.
- Excellent verbal/written
communications and telephone skills.
- Solid organisational,
time management, and follow-through skills.
- Strong interpersonal
skills, team-oriented, motivated self-starter.
- Seasoned knowledge
of the web and security on the web (i.e., firewalls, proxy settings,
network connections, etc.).
- Ability to thrive in
a dynamic and interrupt-driven environment.
- Ability to work well
and resolve issues under time-sensitive and critical pressure.
Basic Job Requirements:
- 4-year college degree,
or equivalent work experience.
- 1-2 years experience
in high-tech or Telco industry.
- Knowledge of MS Word,
Excel, Outlook, and browser